Frequently Asked Questions

Gallant Greeb Questions

• Does it get hot? The Greeb is made from thick, heat-resistant stainless steel that can withstand a lighter's flame with ease. It would take multiple rapid pulls for it to become noticeably warm.
• Is it safe to use? Yes, the Greeb is crafted from medical-grade 304 stainless steel, which is non-toxic, corrosion-resistant, and safe for long-term use—even in harsh environments.
• What bottles does it fit? The Greeb's tapered design allows it to fit a wide variety of bottles, including water, soda, beer, liquor, wine bottles, and even 18mm bong stems. It’s also compatible with our Gallant Glass Gravity Bong. However, it does not fit wide-mouth bottles like Gatorade.
• Does it need a screen? No, the Greeb features an interior hole that is precision-sized to prevent herbs from falling through, similar to a standard glass bong bowl.
• How much does the regular vs. mega hold? The Mega Greeb holds approximately three times more than the standard size, making it ideal for experienced users looking for larger hits.
• What’s it made of? It's made from high-quality, medical-grade 304 stainless steel—the same durable, non-reactive material used in medical instruments and premium kitchenware.
• How do you use it? Simply pack the top bowl, insert the Greeb into your setup, light while pulling, then remove and inhale directly from the bottle’s mouth.
• How do you clean it? Soak it in a mixture of isopropyl alcohol and salt for 30 minutes or use a specialty cleaner like 420 Cleaner for quick and effective results.
• Is it indestructible? The Greeb is made from thick, high-quality stainless steel, making it incredibly durable and designed to last a lifetime with proper care.

Gallant Glass Gravity Bong Kit Questions

• Is the cup plastic or glass? We use a plastic cup instead of glass to maintain a sleek, clear appearance while ensuring durability. The plastic provides an extra layer of protection for the glass bottle inside, preventing breakage if dropped. Rest assured, the smoke stays contained within the glass bottle and isn't affected by the surrounding plastic.
• Why is there a hole in the bottom? The strategically placed hole in the bottom creates a smooth, controlled pull, helping you achieve dense, efficient clouds with minimal effort.
• Why use a steel bowl? We chose stainless steel for the Greeb bowl to ensure long-lasting durability. Unlike glass, it can withstand frequent drops and is built to last a lifetime without compromising performance.
• Is it portable? Absolutely! The kit features a secure, sealable lid, making it travel-friendly and easy to carry wherever you go.
• Is it smell-proof? Yes, when the lid is securely closed, it effectively traps odors, helping you keep things discreet.
• Does it leak? No, as long as the lid is properly secured, it should not leak, ensuring a mess-free experience.
• Do regular bowls work with it? No, standard bong bowls won’t fit due to the bottle’s wide mouth. Only our Gallant Greeb bottle bowls and 20mm glass bowls are designed to fit perfectly.
• Should I choose the glass bowl or the Greeb bowl? It depends on your preference. The 20mm glass bowl offers a classic experience and is available separately. The Gallant Greeb bottle bowl, available in two sizes, provides an indestructible alternative and fits almost any bottle—including 2-liter bottles, water bottles, and soda bottles. Plus, the Greeb can be customized with images and letters for a personal touch.
• What’s included in the kit? The Gallant Glass Gravity Bong Kit includes: A large, portable clear cup/A 12-oz glass bottle with a silicone hole ring/A Gallant Greeb bottle bowl/3 feet of hemp wick/A Greeb carrying case/An ash poker/A cleaning brush
• What’s the difference between the kit with a Greeb vs. without? The only difference is that the kit without the Greeb does not include the Gallant Greeb bottle bowl or ash poker. It's designed for those who already own a Greeb and just need the other components.
• How do you use it? 1) Fill the cup with water. 2) Push the glass bottle down into the water-filled cup. 3) Pack your Greeb bowl and place it on top. 4) Light the bowl while slowly lifting the bottle to draw smoke inside. 5) Remove the Greeb and inhale from the bottle’s mouth.
• How do you clean it? To clean, soak the components in a mixture of isopropyl alcohol and salt or use a specialty cleaner like 420 Cleaner for best results.

General Gravity Bong Questions

• How do I make a gravity bong? To make a DIY gravity bong: 1) Burn a hole or cut off the bottom of a plastic bottle. 2) Fill a larger container (like a bucket or sink) with water and submerge the bottle, leaving the top above water. 3) Pack your bowl and place it on top of the bottle. 4) Light the bowl while slowly lifting the bottle to draw in smoke. 5) Remove the bowl and inhale from the bottle’s mouthpiece.
• How does a gravity bong work? A gravity bong works by creating suction as water drains from the bottle, forming a vacuum that pulls smoke from the burning herb into the chamber. Once the bottle is lifted and filled with smoke, removing the bowl allows for a powerful, concentrated hit.
• What are the benefits of using a gravity bong? Gravity bongs offer several advantages: 1) They are easy to make with common household items. 2) They provide powerful, efficient hits using less herb. 3) They are convenient and disposable, making them great for on-the-go use. 4) They allow for maximum potency with minimal waste.
• Why shouldn't I use tinfoil or tool socket bowls? Tinfoil and tool socket bowls can release harmful chemicals and toxins when exposed to direct flame, posing potential health risks. Using safer alternatives like stainless steel or glass bowls ensures a cleaner smoking experience.
• Is smoking from plastic safe? Our stainless-steel bowl acts as an insulator, preventing direct flame or heat exposure to the plastic, preventing it from releasing harmful gases or melting. However, it's important to note that smoking in any form carries potential health risks. If you have concerns about potential exposure to trace chemicals, consider using alternative consumption methods such as vaporizers or glass-based setups.

Shipping Questions

• Do you ship internationally? Yes, we offer international shipping. Shipping costs are calculated at checkout based on your location.
• How long does international shipping take? International orders typically take between 10 to 25 days to arrive, depending on the destination and customs processing times.
• How much does shipping cost? We offer flat-rate shipping for $4.99 anywhere in the USA. International shipping rates are calculated at checkout based on your location and order size.
• How long does it take to ship my order? We aim to ship all orders within the next business day. USA orders usually arrive within 5-8 days after shipping.
• What shipping service do you use? All orders are shipped via USPS for reliable and timely delivery.
• Is the shipping packaging discreet? Yes, all orders are shipped in plain bubble mailers or simple white boxes with no branding, ensuring privacy and discretion.
• Why isn’t my tracking information updating? We apologize for any delays! USPS tracking may take some time to update even when your package is moving through their system. If there are no updates after a few days, please reach out to our customer service team for assistance.
• Why does my tracking show ‘delivered,’ but I haven’t received my package? USPS may occasionally mark packages as delivered up to two days in advance. If you haven’t received your order within a couple of days, please contact our customer service team, and we’ll work to resolve the issue promptly.

Return and Refund Questions

• Do you offer free returns? Yes, we provide free returns and cover the return shipping costs. For full details, please visit our Returns & Refunds page.
• Do you offer refunds? Yes, we offer full refunds for items that arrive damaged or for unused products returned within 30 days of delivery. Please check our Returns & Refunds page for complete details.
• How do I start the return or refund process? To initiate a return or refund, please contact our customer service team, and they will guide you through the process.
• How does the return/refund process work? Simply contact our customer service team with your request. We’ll review your case and provide a prepaid return shipping label. Once you send the item back and we verify its condition, we’ll process your refund in full. Refunds typically take a few days to reflect in your account.
• Do I have to pay for return shipping? No, we cover all return shipping costs to ensure a hassle-free experience.
• How long does it take to receive my refund? Refunds are usually processed within 3-5 business days after we receive and verify the returned item.

Customization and Engraving Questions

• What can I get engraved on my Greeb bowl? We can engrave a variety of designs, including custom logos, favorite images, sports team logos, cartoon characters, and much more! Additionally, we offer text engraving of up to 7 characters. For guidelines on custom image uploads, please refer to our custom image upload guide below. 
• How can I preview my engraving before purchasing? If you'd like to see how your custom engraving will look before placing an order, simply email us your design. Our team will review it and provide feedback on how it will turn out.
• Can I engrave the glass bottle? No, engraving is only available for the Gallant Greeb bowl at this time.

Promotion and Discount Questions

• Do you offer any discounts? Yes! Use the code TOTHEMOON at checkout to get 10% off your order. Be sure to check our website and social media for the latest promotions and special offers.

Damaged or Missing Item Questions

• What should I do if my order arrives damaged? If your order arrives damaged, please contact our customer service team via email with a photo of the damaged item. We'll send you a replacement at no additional cost.
• What should I do if items are missing from my order? If any items are missing from your order, please reach out to our customer service team. We’ll promptly ship the missing items to you free of charge.
• What if my custom engraving is incorrect? If there’s an issue with your engraving, simply email our customer service team with a photo of the engraving, and we’ll make it right.

Order Changes or Cancellation Questions

• How do I cancel my order? To cancel your order, please contact our customer service team via email as soon as possible. Cancellations can only be processed if your order has not yet shipped.
• Can I make changes to my order after it’s placed? Yes, you can make changes to your order as long as it hasn't shipped. Please reach out to our customer service team, and we'll be happy to assist you.
• Can I change the shipping address after placing my order? Yes, you can update your shipping address if your order hasn't been shipped yet. Simply email our customer service team with your order details and the updated address.

Other Questions

• Can I purchase your products in stores? Not at the moment—our products are currently only available online through our website.
• How can I contact customer service for additional help? You can reach our customer service team by emailing info@gallantgravity.com or by visiting our Contact page to fill out the support form.
• Do you offer wholesale options? Yes, we do! If you're interested in selling our products wholesale, please visit our Wholesale page and complete the application form.